Official Privacy Policy

Privacy Policy garuda62 —
Your Personal Data Protection

Garuda62 takes every player's privacy seriously. This document clearly explains how we collect, use, store and protect your personal information while you use our platform.

Updated: 1 January 2026 256-bit SSL Bahasa Malaysia

Quick Summary: garuda62 only collects data necessary to operate the platform securely. We do not sell your personal data to any third party for marketing purposes. Your data is protected with industry-grade encryption at all times.

1 Introduction

Garuda62 ("we", "our platform") is committed to protecting the privacy of every user who uses our services. This Privacy Policy explains our practices regarding the collection, use, disclosure and protection of your personal information as a garuda62 platform player.

This document applies to all players using the garuda62.onl website, the garuda62 mobile app for Android and iOS, and all services associated with the platform. By registering an account or using any of our services, you agree to the terms of this Privacy Policy.

This Privacy Policy should be read together with Terms and Conditions garuda62 which forms the entire agreement between you and our platform.

2 Types of Personal Data We Collect

Garuda62 collects personal data solely as needed to provide players with a safe, compliant and quality service. The following are the categories of data we collect:

Data Category Example Information Requirement
Identity Data Full name, MyKad number, date of birth Mandatory (KYC)
Contact Data Email address, phone number, residential address Mandatory
Financial Data Bank account number, e-wallet, transaction records Mandatory
Technical Data IP address, device type, browser, operating system Automatic
Usage Data Game history, login activity, preferences Automatic
Communication Data Support chat records, emails, feedback Where applicable

garuda62 does not collect sensitive data such as your medical information, religious beliefs or political views. We only request data genuinely required for platform operations.

3 How We Collect Data

Your personal data is collected through several different channels when you interact with the garuda62 platform:

Directly Collected Data

  • Account registration form — name, email, phone number, and password.
  • KYC verification process — identity documents and proof of address.
  • Payment information during deposits or withdrawals.
  • Communications with the garuda62 customer support team.
  • Feedback or complaints you submit to us.

Automatically Collected Data

  • Server logs that record IP addresses and activity on the platform.
  • Cookies and tracking technologies that help enhance the user experience.
  • Analytics data on how you use the platform's features.
  • Device and browser information for security and verification purposes.

All automatically collected data is used for security, service improvement, and user experience purposes — not to be sold to advertisers or third parties.

4 Purpose of Your Personal Data Use

Garuda62 uses collected personal data for the following purposes, all grounded in legitimate service requirements:

  • Account Management: Creating and managing your player account, including identity verification via KYC.
  • Payment Processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
  • Platform Security: Detecting and preventing fraud, unauthorized access, money laundering, and suspicious activity.
  • Customer Support: Providing technical support and resolving complaints or disputes efficiently.
  • Legal Compliance: Complying with legal obligations, anti-money laundering regulations, and relevant reporting requirements.
  • Service Improvement: Analyzing usage patterns to improve platform features, performance, and user experience.
  • Communication: Sending important notifications, security updates, and relevant promotional information (subject to your notification preferences).

garuda62 does not use your personal data to make automated decisions that affect your rights without appropriate human review.

5 Data Sharing with Third Parties

Garuda62 does not sell, rent or share your personal data with third parties for marketing purposes. However, in certain limited situations, we may need to share your information with the following parties:

Trusted Service Providers

Third-party companies that assist us in providing services such as payment processing, KYC verification, platform analytics, and technical support. All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

Statutory Authority

Garuda62 will disclose personal data to government authorities or law enforcement when required by law, court order or applicable regulations, including investigations related to financial crime or money laundering.

Business Transfer

In the event of a merger, acquisition, or asset transfer, personal data may be transferred as part of the business transaction. You will be notified in advance of any such changes.

Every third party receiving your data from garuda62 is subject to privacy policies and confidentiality agreements equal to or stricter than our own.

6 Data Storage and Security

Garuda62 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

Technical Security Measures

  • 256-bit SSL encryption for all data in transit between your device and garuda62 servers.
  • Stored data encryption using AES-256 standards for sensitive information.
  • Strict access controls — only authorised staff can access player data.
  • Real-time security monitoring and intrusion detection systems operating 24/7.
  • Regular independent security audits to identify vulnerabilities.

Data Retention Period

Garuda62 retains your personal data for as long as necessary to fulfil the purpose of collection or as required by applicable law. Financial transaction data is retained for a minimum of 7 years in accordance with Malaysia's regulatory requirements. Accounts inactive for more than 3 years are subject to a data removal process in line with our internal policy.

7 Use of Cookies and Related Technologies

Garuda62 uses cookies and similar tracking technologies to enhance your experience on the platform, secure your login sessions and understand how players use our services.

Types of Cookies Used

  • Essential Cookies: Required for core platform functions such as login, session security, and language preferences. Cannot be disabled.
  • Performance Cookies: Collecting information about how you use the platform to help us improve our services. No personally identifiable information is stored.
  • Functional Cookies: Saving your preferences such as language, theme, and display settings to deliver a more personalized experience.

You can manage your cookie settings through your internet browser at any time. However, disabling essential cookies may affect the functionality of the garuda62 platform.

8 Your Rights Regarding Personal Data

As a garuda62 player, you have clear rights regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time. We will provide this information within 14 business days.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request a correction. Updates can be made through your account settings or by contacting our support team.

Right to Erasure

You may request the deletion of your personal data under certain circumstances. Such requests are subject to data retention requirements under applicable law.

Right to Object

You have the right to object to the processing of your data for certain purposes, particularly for marketing communications. Contact us to update your communication preferences.

Right to Data Portability

You have the right to receive the personal data you have provided to us in a machine-readable format and to transfer it to another service provider where applicable.

To exercise any of the above rights, contact the garuda62 privacy team via live chat or our support email. We will process your request within 14 business days.

9 Children's Data Protection

Garuda62 is a platform intended solely for individuals aged 18 and above. We do not knowingly collect, store or process personal data from any individual under the age of 18.

If we discover that personal data has been inadvertently collected from a minor, such data will be deleted immediately and the account in question will be terminated. Parents or guardians who become aware that their child has an account with garuda62 should contact us immediately.

10 Amendments to the Privacy Policy

Garuda62 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legislative changes or platform service improvements.

You will be notified of any material amendments to this Privacy Policy via your registered email or in-app notification at least 7 days before the changes take effect. Continued use of the platform after the effective date of the amendment constitutes acceptance of the updated policy.

We encourage you to review this page periodically. The "Updated" date at the top of the page indicates the current version of the Privacy Policy in effect.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 via the chat icon on the garuda62 platform.
  • Privacy Email: [email protected]
  • FAQ: Visit FAQ page us for answers to general enquiries.

Our privacy team will respond to all inquiries within 3 business days. For formal data rights requests, please clearly state the right you wish to exercise along with the required identity verification information.

Why Your Data Is Safe with garuda62

Every layer of protection we build reflects garuda62's genuine commitment to the privacy and security of Malaysian players.

256-bit SSL Encryption

Every bit of data traveling between your device and garuda62 servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.

No Data Sales

Garuda62 has never and will never sell player personal data to advertisers or third parties. Your data belongs to you — not to our revenue stream.

Secure KYC Verification

Garuda62's KYC process uses advanced document verification technology. All submitted identity documents are encrypted and stored to the highest security standards.

24/7 Security Monitoring

Garuda62's security monitoring system operates around the clock to detect any suspicious activity and proactively protect your account.

Personal Privacy Controls

You have full control over your communication preferences, cookie settings, and profile data through the easy-to-use account settings panel.

Full Transparency

The garuda62 Privacy Policy is written in clear, plain language — no confusing legal jargon or hidden clauses that work against you.

Your Data Is Safe — Ready to Get Started?

Create your garuda62 account today with the confidence that your privacy and data security are always our top priority.

256-bit SSL Encryption No Data Sales Secure KYC 24/7 Support

Bahasa Melayu