Garuda62 believes the best entertainment is responsible entertainment. We provide a range of tools and resources to ensure every Malaysian player can enjoy a healthy, safe gaming experience fully within their own control.
For most people, playing online is a way to unwind after a long day — an enjoyable pastime when done right. However, garuda62 understands that for a small number of players, this activity can become challenging if not managed properly.
That is why we built a responsible gaming system integrated directly into the platform — not as an add-on, but as part of how we operate every day. We want every player who enters the garuda62 platform to leave feeling good, not the other way around.
Responsible gaming means you play for entertainment, not to escape your problems. It means you set your own limits and stick to them. And it means you know when it's time to take a break.
Core Principles: Gaming should be a source of fun, not stress. If you start feeling like playing is more of an obligation than entertainment, that's your signal to take a step back.
All these tools are available directly in your account — free, easy to access, and effective immediately once set.
Set your own daily, weekly, or monthly deposit limit. Once the limit is set, the garuda62 system will automatically reject any deposit that exceeds your chosen limit — and even if you try to change it, limit reductions take effect immediately, while limit increases require a 7-day waiting period.
Takes effect immediatelyYou can set a maximum loss amount you are willing to absorb within a given time period. Once this limit is reached, your account will be automatically blocked from any further wagering until the period resets. This is the most effective way to ensure you never lose more than you planned.
Automatic protectionSet a time limit for each of your gaming sessions. garuda62 will send you a reminder when you're approaching your set time limit, and automatically end the session once the limit is reached. This feature is especially useful for avoiding losing track of time during play.
Real-time remindersNeed a short break without fully closing your account? Use the Temporary Break feature to block access to your account for 24 hours, 48 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any transactions, even if you request to cancel the break.
24 hours – 30 daysFor more serious, long-term protection, self-exclusion allows you to block your account for 6 months, 1 year, 3 years, or permanently. Unlike a Temporary Break, self-exclusion cannot be cancelled before the period ends. This decision will be fully honoured by the garuda62 team.
Cannot be cancelled earlyOpt out of all promotional communications including bonus offer emails, game notifications, and marketing messages. You may choose to receive only essential account-related communications. Full control is in your hands through the notification settings in your account.
Fully in your controlReview the statements below. If you agree with more than 3 of them, we encourage you to use self-control tools or speak with the garuda62 support team.
This is not a clinical diagnostic tool. If you are concerned about your own gaming habits or those of a loved one, please contact the garuda62 support team for further guidance.
All responsible gaming tools can be accessed directly from your account in just a few simple steps.
Log in to your account via the garuda62 website or mobile app using your login credentials.
Click your profile icon at the top right, then select "Account Settings" or "Responsible Gaming".
Select from the available tools — Deposit Limit, Loss Limit, Session Time Limit, Temporary Break, or Self-Exclusion.
Enter your desired limit value and confirm your selection. The limit you set will take effect immediately with no delay.
If you need help activating any tool or would like to speak with our team, live chat is available 24/7 at all times.
Responsible gaming isn't just a list of features in an app. For garuda62, it's how we run our business and how we treat our players.
Garuda62 regularly provides educational content on responsible gaming — articles, guides, and reminders that help players stay aware and informed.
Garuda62's smart system automatically monitors gaming patterns. If the system detects signs of risky play, our team will proactively reach out.
Garuda62 uses a strict age verification process through KYC to ensure the platform is only accessible to individuals aged 18 and above, without exception.
The garuda62 support team is trained to assist players who need guidance on responsible gaming with full empathy, free from any judgment or stigma.
Garuda62's responsible gaming practices are designed in accordance with international standard guidelines, ensuring our platform remains one of the most responsible in the region.
Garuda62 continuously improves its responsible gaming features based on player feedback and the latest developments in online gaming wellness.
Still have questions about how garuda62's responsible gaming works? Here are answers to the questions we receive most often.
Can't find the answer you're looking for? Contact the garuda62 support team via live chat — we're available 24/7.
Garuda62 is more than just a gaming platform. We are a community of Malaysian players who play smart, responsibly, and in full control. Register today and experience the difference for yourself.